Privacy Policy

Data Controller: Cozy Rooms, Sint-Vincentiusstraat 61, 2018 Antwerpen, Belgium — VAT BE0788908819 — [email protected] — +32 465 04 03 83.

1. What We Collect

When you make a booking or contact us, we collect your name, email address, phone number, and booking details (dates, number of guests, special requests). We do not collect more than what's needed to manage your stay.

2. How We Use Your Data

Your data is used to process and confirm bookings, send check-in instructions, communicate with you about your stay, and comply with legal obligations (e.g. accounting, tourist registration where applicable).

3. Data Sharing

We do not sell your personal data. Data may be shared with payment processors strictly to complete your booking, or with authorities where required by law.

4. Data Retention

Booking and invoicing data is kept for as long as required by Belgian accounting law (generally 7 years). Contact form messages are kept only as long as needed to respond.

5. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict its processing. To exercise these rights, contact us at [email protected].

6. Cookies

Our website may use essential cookies required for the booking system to function. We do not use cookies for advertising purposes.

7. Contact

For any privacy-related question, reach us at [email protected].